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Course Title: Proficiency in Food Service and Beverage Management Course Duration: 4 Days Day 1–3: WhatsApp Lecture & Discussions (2 hours daily) Day 4: Live Interactive Session & Problem-Solving Case Discussions Course Objectives: By the end of the course, participants will be able to: Understand international standards and principles of food and beverage (F&B) service. […]

1. What is Customer Service Excellence? “Excellence is doing ordinary things extraordinarily well.” – John W. Gardner Customer Service Excellence is the gold standard of guest and client care. It’s not simply about being nice or helpful—it’s a strategic, intentional approach to consistently delivering value, satisfaction, and memorable service at every touch point. It goes