KUZANG GLOBAL
Proficiency in Hospitality Management
Accredited by the American Council for Training and Development (ACTD)
Certificate Holder Details
Name: Lasisi Elizabeth Oluwabunmi
Certificate ID: PIHM - 031
Status: ✅ Verified
Date of Completion: July 7th
Issued By: Kuzang Global Academy
Certificate Validity: Lifetime
📚 Course Overview
This professional development program equipped the learner with essential knowledge and skills for hospitality excellence, career growth, and global employability.
Foundation of Hospitality and Guest Service Excellence
Introduction to the hospitality industry: definition, scope, sectors, and global trends
The role of hospitality in tourism and the economy
Principles of guest service: first impressions, grooming, etiquette, body language
Effective communication: verbal, non-verbal, empathy, and cultural sensitivity
Core Hospitality Operations
Front Office Management: reservations, check-in/out, guest handling, and PMS
Housekeeping Operations: room inspection, cleanliness standards, and laundry
Food & Beverage Essentials: service styles, menu knowledge, and customer care
Leadership, Ethics, and Professional Growth
Workplace ethics and global hospitality standards
Conflict and crisis management
Career pathways, CV tips, and international opportunities
🧾 Certificate Authentication
This certificate confirms that the individual listed has successfully completed all required modules of the Proficiency in Hospitality Management course.
🔒 Verified by: Kuzang Global Academy
📧 Inquiries: certificates@kuzangglobal.com
This page is auto-generated for verification purposes. For official validation or printed copies, please contact the academy directly.